Hi, I'm

Kai Wei.

IT Support & Infra Engineer.

Wollongong, NSW 2500

Results-driven engineer with hands-on experience in IT Support, Troubleshooting, and Infrastructure. I combine strong problem-solving skills with a background in cloud infrastructure to deliver reliable technical solutions. Currently looking for IT Support opportunities around Wollongong.

Get in Touch Portfolio

Work Experience

Technical Support Engineer (Internship)

IT Logic Pty Ltd | Sydney, Australia

Sep 2025 - Present

Managed Microsoft 365 cloud environments and supported cloud infrastructure operations. Performed system monitoring, troubleshooting, and configuration to ensure service reliability.

Delivery Operations Engineer

DaoCloud Network Technology | Shanghai, China

Mar 2021 - Dec 2022

Specialized in large-scale cloud architectures and high-availability deployment. Integrated observability tools (SkyWalking, Envoy, Grafana) and modernized applications to cloud-native architectures.

Key Projects

Bank of Ningbo Cloud Platform Technical Support

Kubernetes, Docker, Technical Training, Troubleshooting

Led the delivery and operation of a Kubernetes orchestration system, ensuring system stability and high availability. Provided ongoing client support and delivered technical training on Docker usage to empower client operations.

Shanghai Volkswagen Microservices Platform

Kubernetes, Docker, Jenkins, CI/CD

Spearheaded cloud-native transformation for K8s clusters, handling millions of daily transactions. Designed fully automated CI/CD pipelines to streamline deployment cycles.

BCB Insurance Deployment

Intune, Autopilot, Datto, ThreatLocker

Led the rollout of Intune-based device management for 200+ endpoints. Configured Autopilot enrollment and security compliance policies.

Technical Skills

  • ▹ IT Support & Troubleshooting
  • ▹ Network Administration
  • ▹ Linux & Windows Admin
  • ▹ Microsoft 365 / Intune
  • ▹ System Monitoring
  • ▹ Virtualization
  • ▹ Shell Scripting
  • ▹ Cloud Infrastructure (AWS)
  • ▹ Kubernetes & Docker
  • ▹ CI/CD Pipelines

Certifications

  • ✓ Certified Kubernetes Administrator (Apr 2021)
  • ✓ AWS Certified Solutions Architect - Associate (Apr 2024)
  • ✓ Barracuda Email Protection - Foundation

Education

University of Wollongong

Master of Information Technology

Jul 2023 - Dec 2024 • GPA: 80/100

University of Wollongong

Graduate Certificate of Computing

Feb 2023 - Jul 2023 • GPA: 91/100

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04. What's Next?

Get In Touch

I am currently looking for IT relevant opportunities around Wollongong. Whether you have a question or just want to say hi, my inbox is always open!

yuchen.w1999@gmail.com